PRIVACY POLICY

We collect information you provide directly to us when you:

• Call us at (205) 994-6402 to request service or a quote
• Submit a contact form or service request on our website
• Communicate with us by email or text message

This information may include your name, phone number, email address, service address, and a description of your HVAC issue.

We also collect non-personal information automatically when you visit our website, including your browser type, pages visited, time spent on pages, and the referring URL. This data is collected through standard web analytics tools and does not identify you personally.

We use the information we collect to:

• Schedule and dispatch HVAC service technicians to your location
• Communicate with you about your service appointment or repair
• Send invoices and service records
• Respond to your questions and customer service requests
• Improve our website and service operations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with:

• Service technicians — who need your contact and address information to complete your repair
• Business operations tools — scheduling software, invoicing systems, and dispatch platforms we use to run our service business
• Legal requirements — if required by law, court order, or government authority

All third-party tools we use are required to protect your information in accordance with industry-standard security practices.

Our website may use cookies — small text files stored on your device — to improve your browsing experience and analyze site traffic. We use analytics tools (such as Google Analytics) that collect anonymous data about how visitors use our site.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect some functionality of our website.

We do not use cookies to collect personally identifiable information without your knowledge.

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmission.

However, no method of transmission over the internet or electronic storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

We retain customer information for as long as necessary to provide our services and comply with legal obligations. Service records, invoices, and warranty documentation may be retained for several years in accordance with standard business and contractor record-keeping requirements in Alabama.

You may request deletion of your personal information by contacting us directly. We will honor such requests to the extent permitted by law and our operational requirements.

Our website may contain links to third-party websites such as Google Maps, review platforms, or industry resources. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

Our services are intended for adults, and our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal requirements
• Opt out of any marketing communications we send

To exercise any of these rights, contact us using the information below.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.